Need help deciding on a brand or style? Stop by our showroom to try things on or explore some of our most popular brands below! Don't see your favorite? Reach out and we will do our best to get it!
What is your Turnaround?
Standard turnaround is 2-3 weeks (10-15 business days) after payment and final order approval. Your expected completion date will be in the upper right corner of your invoice. This completion date may be modified based on when we receive payment or approval on your mockups.
Do you accept Rush Orders?
In a Hurry? When you send your quote request, please let us know the time and date you would like to receive your goods. If we can accommodate your request, we certainly will. Orders with less than 1-week turnaround will incur rush fees.
What are your minimum orders?
Screenprinting: 1-3 colors – 12 pieces, 4-6 colors – 48 pieces, No minimum on Digital Screenprint
Embroidered Caps-6, Patches-25, No minimum on garments
How should I send my logo?
Email it to artwork@cbjcustom.com-Vector format PDF, EPS, SVG and DST art files work best. Orders of less than 24 pieces will incur an art fee if logos are not in the correct format.
What forms of payment do you accept?
We accept Credit Card, Check, Cash and ACH Payments. If you have a preference on payment, please let your customer service representative know. Generally, a payment request will be sent upon approval of your quote for the full amount unless arrangements have been made with your purchasing department.
When do I receive my quote and mockups?
A Quote with mockups will be sent 1-2 business days once all order details are submitted. In some cases, we can accommodate preliminary mockups to assist you in visualizing the final outcome. If multiple requests/changes are needed on preliminary quotes/mockups, there may be additional art fees and delay production.
How big can you print?
For most adult tees our max imprint size is 15″ w x 16″ h.
For many youth and toddler items, the max width we can print is 9″ wide.
Can you print over the seams? Shoulders? Neck?
Unfortunately, no. We cannot print over these areas of apparel.
What is the max area you can embroider on a hat?
For most hats, it’s 4.5″ wide x 2.5″ h. It’s best to keep all fonts 14pt or larger and have no strokes smaller than 2pt thickness for embroidery. Landscape format works best for hat designs.
What is a sew out?
A sew out is an actual sewn example of your embroidery. We typically will make a sew out of your design to send you a photo for approval prior to full production.
How will I know my order is ready?
We will email you and let you know it’s ready to go! If you’re picking up from CBJ, you can do so anytime M-F 9-5. If your order is being shipped or couriered, we’ll send information about delivery to you via email.
Do I pay for shipping?
Shipping and courier fees are the responsibility of the customer. Unless prior arrangements have been made with your sales rep. We will estimate shipping/courier costs for your order if you provide the delivery address in your quote request.